Practical and Helpful Tips: Phonesadmin | May 17, 2018 | 0 | Auto & Motor
Because online services are becoming a trend in the industries, one such job function is known as the answering service which performs the task of handling phone calls, appointments and customer inquiries and, in a way, has traded the regular job of an in-house receptionist. With respect to the types of answering services that may be adapted, there are two: live answering services which hires a human operator to take the company’s calls, and the automated answering service, which is designed to require the caller to choose a recorded menu option to put his/her call through.
The cost-saving feature of an automated answering service is the fact that it can do multiple tasks, one example is appointment scheduling backed up by a reminder and confirmation call service. Troubleshooting cases or specific management application cases can be resolved by simply tapping the automated answering service system under customer service call. Another great feature of an automated answering device is that it can be programmed to make route calls to persons concerned reminding them on a maintenance scheduled appointment.
One kind of feature service that an automated answering device can also perform is called the telemarketing inbound service, where incoming calls from potential customers are recorded and information taken from the call transaction may be used by the marketing department. One laudable feature of this type of service is the fact that other programmable options can be enhance in it, like the integrated voice response (IVR), which can route the caller to forward his/her message to a customized and automated voicemail box and his message there can be forwarded to a specified email account. It can also be required to render its call service in different places all at the same time, exclusively for use as per requirement of a client.
The multiple functions that an automated answering service can render is real cost savings for a business complex company, savings which is a fraction of a cost than hiring for a receptionist and additional personnel. Providing for such a service helps to build a professional and established image to your business, taking calls in an efficient manner accompanied by menu guides and options that can be customized according to the business company’s preference. Allowing for productive time to be used by the company personnel instead of utilizing time to receive call messages from clients is also one great benefit that can be derived in using this service.
Another area of benefit is via telecommunication where an automated answering service is able to connect to company staff that are assigned in remote areas and lessened waiting time to convey messages. A company does not have to further invest on additional phone hardware, when adapting this type of service, as the system is sufficient enough. By installing an automated answering service, it is easy to update your system when there is a need to, like for example, adding information boxes or changing the information in the existing call boxes, changing options on call forwarding, record new phrases of greetings, or update any new extensions in your company’s department.